Archive for the ‘Customer Testimonials’ Category

Over the past three months we have been working with Electricity North West to help improve performance in their corporate telephone contact centre.

Electricity North West owns, operates and maintains the North West’s electricity distribution network, connecting 2.4 million properties, and more than 5 million people in the region to the National Grid.

Working with management and staff in the centre, we have provided training to improve telephone skills, improve communication, reduce stress and enhance customer service.

The staff have been very positive and have fully engaged in the programme, which has already seen improvements in call-handling.

Kath Jones, the contact centre’s Quality Analyst, describes how the training has helped the company – and their customers.

Barrett's at 235 Crookes, Sheffield

Barrett’s @235

We recently provided some staff training in Communication, Body Language and Customer Service at Barrett’s.  The owner of Barrett’s Bistro on Hutcliffe Wood Road, Sheffield and Barrett’s @235, Crookes, Sheffield, James Barrett, is a dynamic and enthusiastic restaurateur who is as passionate about customer service as we are!

James employs a dedicated team of staff both front of house and behind the scenes in both establishments, to provide a welcoming atmosphere to accompany fantastic food.

Strongly believing that ‘people buy people first’ and that it’s the people in a business that really make the business work, James sees the importance of enhancing the skills, attitude and behaviour of his staff.

Barrett’s Bistro is an established restaurant service high quality food and is located at 2 Hutcliffe Wood Road, Sheffield. Their new venture is located at 235 Crookes, Sheffield – hence the name ‘Barrett’s @235’. This new venture provides high quality warm and cold Bistro style food to both eat-in and take-away. Located in the heart of the City’s student living, this up-market establishment provides a quality addition to the local dining scene.

Well worth a visit – the food is great and the service excellent – if it isn’t we want to know!

James kindly provided us with a short video testimonial about out training – see the video at  or view it on our blog here    You can visit Barrett’s website here

Testimonial from James Barrett – owner of Barrett’s Bistro and Barrett’s @235. We recently provided some training for James’s staff in Customer Service, Communication and Body Language.

Testimonial by Leigh Curry – newly appointed Team Leader with Sheffield City Council’s Customer First Team