We are delighted to announce that we have been successful in our bid to win a 12 month contract with Sheffield City Council to provide development and delivery of training for staff in their centralised contact centre.
In October/November 2011, we delivered some courses to staff at the Council’s contact centre in Customer Care, Workplace Coaching and Team leading. This was supplemented in January 2012 with similar courses for managers and staff from a variety of departments.
In March this year, along with other suppliers, we were invited to bid for a contract as a Senior Training Provider to develop and deliver training for staff engaged in the Council’s Customer First program.
Having recently been notified that our bid has been successful, we are looking forward to continuing our work with the Council to develop and deliver training to staff who work in the Council’s telephone contact centre and at the First Point enquiry offices.
Training will also involve the Council’s partner agencies and is aimed at supporting a continuing commitment to meet and exceed the Customer First standards, providing excellent customer service to the citizens of Sheffield.
Crucible Learning and Development 