Archive for March, 2012

Our owner, Stuart Pybus, has successfully completed a course in mentoring with the Institute of Enterprise and Entrepreneurs.

Stuart will shortly be registered on the database of IoEE and is looking forward to working with new entrepreneurs in developing their business.

The course was run by The Watershed, Sheffield http://www.the-watershed.co.uk/Business/index.htm and delivered by their founder, Dean Maragh.

Be Recognised, Get Answers, Meet a Mentor and Grow.

The IoEE is the first, dedicated personal development Institute for anyone thinking about, starting or running their own enterprise and all those who support them.

We recognise the professional achievement of our members and enable the continuous development of the skills and knowledge required for success in their enterprise or enterprise support role.

Our members help each other to develop and this increases survival and growth rates.

You can find out more about the IoEE at http://ioee.co.uk/

 

Hanging on the phone waiting for a call centre to answer could become a thing of the past thanks to a British invention.

 

The average Briton spends 45 hours a year waiting on the phone.

But an inventor thinks he has come up with the answer – a phone app that promises to do the waiting for you.

Matt King’s ‘WeQ4U’ service claims to not only take the angst out of contacting call centres, but also save users about 30p per minute.

His ‘queuing robot’ technology means people can put the phone down when told to wait for a call centre to pick up. It stays connected and will only ring the user’s own phone once an operator is free.

The service is available to landline, Android and iPhone users but Mr King, 36, from Kennington in south London, soon hopes to add a BlackBerry app.

Some call centre operators may be surprised to find themselves put through to a customer, rather than the other way round but Mr King says the feedback has been ‘overwhelmingly positive’.

He is now putting together a hitlist of which companies or agencies are rated worst by consumers for waiting times.
Read more: http://www.metro.co.uk/tech/891651-new-phone-app-could-signal-end-of-call-centre-queues#ixzz1nmk9e3f9