Communications Training for Police Dispatchers

Posted: November 27, 2011 in News and Features
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South Yorkshire Police employ in excess of 500 staff at their centralised contact centre in Sheffield. Staff at the location are responsible for managing contact from the public and other agencies through the 999 and 101 numbers in addition to the local police switchboard.
Dispatchers are responsible for the effective management of incidents and resources and for providing officers with information to ensure they are both effective and safe while dealing with incidents.

South Yorkshire Police is the thirteenth largest of the 44 police forces within England, Wales and Northern Ireland, policing Barnsley, Doncaster, Rotherham and Sheffield covering 600 square miles.

The force employ over 3,160 police and over 2,500 police staff, supported by 245 special constables and more than 350 police community support officers (PCSOs).

We have recently completed delivery of Communications Training to Police Dispatchers on behalf of South Yorkshire Police.

This involved delivery of training in the use of Airwave Digital Radio sets and the use of Airwave Speak (National Standard for Police Radio Communication). The delivery also involved refresher training in the ProCAD Incident Management Software, Geographical Information System (including Automatic Vehicle Location Service), and various Police National Computer applications.

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